Terms & Conditions

Welcome to the www.feesomiland.co.za website (including all webpages therein contained, the “Site”) of Feesomiland (“Feesomiland”, “we”, “us” and/or “our”). The Site has been created (i) to provide information about Feesomiland (ii) to provide marketing of events, singers and markets, registration and ticketing services (the “Feesomiland Services”) and (iii) to provide information about events listed on the Site.

Please read our terms and conditions carefully as the use of our Site is subject to the terms and conditions published on our Site at the time of your use. We may change our terms from time to time and such changes will take effect as and when published on this Site. If you do not accept our terms of use then please do not make use of our Site or the Feesomiland Services.

Important Notice

Our terms contain specific provisions to limit our liability, allocate risk or liability to you or constitute acknowledgement of facts by you. These terms have been highlighted in bold. Please pay particular attention to these terms since they limit your ability to recover losses that you may incur in connection with your use of our Site and the Feesomiland Services.

If you are not yet 18 you must obtain your parents’ or legal guardians’ consent and permission to be bound by the terms of our Site prior to you using any of the Feesomiland Services or participating in any of the events offered. If you are under 18 and fail to obtain such consent you may not use not use the Site or the Feesomiland Services. Hyperlinks, that are not operational, will not in any way detract from the validity and interpretation of these terms.

Detailed description of goods and services

We are a marketing website and an online ticketing service for events of all types. Feesomiland allows  visitors (including those users’ and visitors’ agents) (“you” or “your”) to allow us to create an online profile for their event, manage all incoming payments and issue detailed tickets. Feesomiland provides this service in a manner which is quick to set up, simple to use and highly secure.

Booking Process

We act as a service provider and agent to the organizers of events (“Organizers”). We sell tickets to you and collect payment from you on behalf of such Organizers. Each ticket that you purchase from us is subject to these terms of use as well as the Organizer’s booking terms and rules applicable to the particular event. The Organizer’s terms and rules may be referred to or set out on the relevant ticket. Your rights under the ticket issued to you are enforceable against the Organizer only and are regulated by such Organizer’s terms. It is your responsibility to familiarize yourself with the relevant Organizer’s terms and rules before submitting a booking request.

To book tickets through Feesomiland, please complete the automated booking process and submit your payment information to us in the prescribed manner. Our booking process will provide you with an opportunity to review the entire transaction, to correct any mistakes and to withdraw from the transaction before finally submitting your booking request. The supply of tickets offered depends upon the availability of tickets for a relevant event. The information submitted with your booking request will be processed as you have provided it to us. If you realise that an error has been made or that you need to change the information provided in the booking request, you should contact us immediately.

If no Feesomiland user account exists under the email address you provide when making your booking, a user account will be created automatically under that email address. An email will be sent to the email address explaining how to set a password for the account. This is done for your convenience and allows you to be able to retrieve your tickets at any point by logging into Feesomiland. This account will not be linked to any promotional mailing lists and will not be sent any unsolicited mail. If at any point you would like the account to be removed, please contact Feesomiland. The owner of a ticket purchased on Feesomiland is the Feesomiland account holder. The owner of the credit card or bank account used in the purchase cannot claim ownership.

User Name and Passwords

You will be required to choose a user name and password when registering on the Site or to enable you to use the Feesomiland Services. You will be required to enter your user name and password every time you want to make a booking or view an event. You may not reveal your account password(s) to anyone else, nor may you use anyone else’s password. We are not responsible for losses incurred by you including, without limitation, the use of your account by any person other than you, arising as the result of misuse of passwords. You accept that you will be personally liable for all transactions concluded on your account.

 Event Description

Details of all events (including the details of the relevant Organizer, venues and arrangements) for which tickets are offered will be as described on our Site. Descriptions of events are provided to us by the relevant Organizers. We do not endorse any of the events and we do not determine or control ticket prices or availability in respect of the events and can therefore not accept responsibility for any inaccuracy, unavailability, cancellations or changes in pricing that may occur. Please contact the relevant Organizer if you are dissatisfied with an event, for any reason whatsoever.

Payment

You will be required to provide your payment account details (i.e. credit card details) when submitting your booking request. Payment may be made via Visa, MasterCard and/or an EFT. By submitting a booking request you grant us permission to debit your designated account with the relevant amounts due to the tickets purchased. Please note that Feesomiland will not be obliged to issue any tickets to you prior to receiving full payment of the full agreed amount payable in respect of the tickets purchased. Should we not receive payment, for any reason whatsoever, your booking may be cancelled and your tickets may be resold to another buyer without further notice. You herewith warrant that you are duly authorised to make payments from the account provided by you. You also authorise us to pay all amounts to be refunded to you into such account.

Credit card acquiring and security

Credit card transactions for events in South Africa will be acquired for Feesomiland via Payfast .

Feesomiland does not store any credit card details on its servers and all personal details are stored separately from card details. All card details which are provided by users are stored on Peach Payments / Stripe secure site as per credit card acquiring and security specifications.

Ticket Delivery

Feesomiland will deliver the tickets via electronic mail only and once payment has been received in full.

Payment to Organizers

Feesomiland will endeavour to make payment to the relevant Organizer of all payment received in respect of tickets sold for such relevant Organizer’s event, as per the relevant agreement with each Organizer.

Payment Conditions / Commissions

Feesomiland charges a fixed rate to Organizers of events as per individual agreements negotiated (details available on request)

Lost, Stolen and Destroyed Tickets

Only a person with an electronic ticket containing the ticket holder’s name, unique reference numbers, and/or access codes will be permitted access to an event .The risk for loss and damage to tickets shall pass to you upon delivery of your ticket. Tickets that have been lost, stolen or destroyed, for any reason whatsoever, will not be replaced. Feesomiland cannot be held liable where you accidentally send a ticket to a third party who uses it to gain access to an event and invalidates the ticket.

Cancellation of Events and Refunds

Organizers may postpone or cancel events. Where an Organizer cancels or postpones an event such an Organizer will offer you a refund or exchange of tickets. In the case of an event being cancelled or postponed, relevant ticket holders will be refunded the face value of their tickets unless otherwise stipulated by the Organizer. Please note that service fees are non-refundable. i f an Organiser elects to use a third party payment system, such as PayFast, PayU or Stripe the organiser will be liable for issuing the refund. Feesomiland will not be held responsible for issuing refunds if the ticket buyer used any of these payment methods.

Feesomiland does not issue refunds after an event has ended or while it is in progress.

Vendors

The vendor shall pay all money collected by the vendor in respect of Feesomiland ticket sales less an agreed upon commission to Feesomiland on a payment schedule that is agreed upon. Feesomiland is not liable for issuing refunds for tickets purchased at a vendor.

Disclaimer of Warranties and Liabilities

The Feesomiland Services are provided to you subject to your statutory rights but are otherwise provided without any warranty and not subject to any condition, express or implied, except as specifically stated in the Site. We shall make reasonable efforts to ensure that requests for electronic debits and credits involving cards and bank accounts are processed in a timely manner. 


We will endeavour to make payments to the Organiser as soon as possible, but we make no representations or warranties regarding the amount of time needed to complete processing because our services are largely dependent upon many factors beyond our control, such as, without being limited to, delays in the banking system or in card networks.

Whilst we will do our best to maintain the operation of our services, we do not guarantee continuous, uninterrupted or secure access to the service and operation of the Site and mobile systems may be affected by numerous factors beyond our control. We shall not be liable for any delay or failure in the provision of our services or the working of our Site where such failure is due to factors beyond our reasonable control, save that we will use reasonable endeavours to fulfil our obligations hereunder.

Although we at all times attempt to ensure that the details of events offered on our Site are displayed and described accurately, we do not warrant same and disclaim to the maximum extent permitted by law any liability arising from any omissions or inaccuracies pertaining to such display and description. 


We will not be held liable for any indirect, special or consequential losses of any kind whatsoever arising in connection with any booking (whether in contract, statute or delict) save to the extent that such liability is excluded by law.

You acknowledge that your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the Site as soon as we reasonably can.

Customer privacy policy

Feesomiland undertakes to take all due care with any information (such as your credit card details) which you may provide to us when accessing our website. However we do not warrant and cannot guarantee the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner. Our compliance with privacy legislation is set out in our privacy policy.

Dispute Resolution and Charge backs

Whether you are a ticket buyer or Organizer, you agree to work actively with the other parties to your transactions to resolve any disputes. In the event that a transaction is suspected of fraud we reserve the right to request any proof deemed necessary to determine the validity of the transaction. This proof includes, but is not limited to proof of identification, proof of credit card and proof of address. We do not act as the agent of either party to any dispute between ticket buyers and Organizers and are not responsible for resolving such disputes. If any charge-back claim occurs (as the result of a dispute or for any reason whatsoever), you agree to provide the Organizer with all the necessary documentation for the resolution of the claim. If you are an Organizer, you (a) acknowledge that we do not control the outcome of the charge back decision reached by the ticket buyer’s issuing bank in a card transaction; (b) you agree to accept the decision of the issuing bank as final and legally binding; and (c) recognise that you may not receive payment if the issuing bank rules against you in relation to the payment received. To report a potential fraudulent transaction, error or dispute, please contact us.

Indemnity by Organizer

The Organizer hereby indemnifies Feesomiland and holds it harmless for any claims instituted against Feesomiland by any user in terms of where the loss suffered by such user was suffered as a result of negligence on the part of the Organizer and where there was no negligence on the part of Feesomiland or alternatively where the loss arose partly due to negligence on the part of Feesomiland and partly due to negligence on the part of the Organizer, in which event the Organizer will indemnify Feesomiland pro rata for such claim instituted by such claimant having regard to the principles of the Law of Delict in South Africa.

The Organizer indemnifies Feesomiland against any loss or consequential loss suffered or incurred by Feesomiland arising out of or in connection with a charge- back or refund claim made against Feesomiland or the Feesomiland account, for any reason whatsoever, and where the payment for tickets sold has already been made to the relevant Organizer by Feesomiland. The Organizer herewith undertakes that it will reimburse Feesomiland for any financial loss suffered as a result of payment made to the Organizer for tickets sold. Feesomiland will be entitled to set-off the amount of any such liability from any payment due to the relevant Organizer in future.

Account Passwords and Registration

You agree that the information you provide to Feesomiland upon registration and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. If you have reason to believe that your account is no longer secure (e.g. in the event of a loss, theft or unauthorized disclosure or use of your email address, password, or any credit, debit or charge card number, if applicable), then you agree to immediately notify Feesomiland.

General

The terms of the Site and all relevant terms implied herein by applicable law constitute the entire agreement between you and us in respect of the use of the Site and the Feesomiland Services offered.

Company information

This website is run by Feesomiland  based in South Africa trading as Feesomiland. For your convenience we list some general information regarding the Company:  The company is Feesomiland (Pty) Ltd t/a Feesomiland.  We are a private company incorporated in accordance with the laws of the Republic of South Africa with registration number 2016/441394/07

Telephone : 062 864 4849, Email: info@Feesomiland.co.za